Accessibility Statement

Zurich LiveWell Services and Solutions Ltd (the “Company”) is committed to making its website accessible to all, in accordance with applicable laws and regulations. This statement offers additional information on the accessibility provided on this website.

This statement applies to content published on the domain: livewell.zurich.com It does not apply to other content, websites, or linked material.

This website is partially compliant with technical standard EN 301 549 v.3.2.1 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

The website was last tested on April 29, 2025

The website was tested using:

• Siteimprove automated crawling

• Some internal manual testing on global components

• WCAG 2.1 Color Contrast Checker, Figma Plugin

Preparation of this statement

This statement was prepared on June 28, 2025.

Feedback

Updates to our systems and services may occasionally affect accessibility levels. If any aspect becomes inaccessible, please report the issue. The team will review the report and consider necessary adjustments to address the accessibility concern. This reflects our commitment to accessibility.

Non-accessible content

Despite our best efforts to ensure the accessibility of this Website, we are aware of some limitations, which we are working to fix. Below is a description of known limitations and potential solutions. Please contact us if you encounter an issue not listed below.

• The Company has some issues with its website in terms of colour and contrast, impacting readability in certain parts.