LiveWell cookie policy

Please read this cookie policy carefully as it applies to our use of “cookies” in connection with livewell.zurich.com family of websites (“website”) and should be read jointly with our privacy notice available here.

We use cookies to help make your visits to our website a better experience, and this policy explains how we do just that. Please be aware that your browser settings may automatically accept our cookies. For information about how to adjust your browser settings please see below (3. Accept or block cookies). Remember, you are in control, and can adjust these settings at any time.

1. What are cookies?

Cookies are small text files which contain information that’s downloaded to your computer or mobile device when you visit a website. When you visit the website again, or visit another website which recognizes a cookie you’ve previously downloaded, your device communicates with the website and the website can read the information held in that cookie.

“First party cookies” come from the site you are currently using, for example, livewell.zurich.com. “Third party cookies” are cookies placed by our business partners from a different website – for example should we use Google advertising services on livewell.zurich.com, their website cookies may be placed on the website you are visiting.

There are also different types of cookies, which do slightly different things. “Session cookies” stay in place only for the duration of your visit to our website and are deleted at the end of your browsing session. "Persistent cookies" remain on your device until the expiry date and time set by the website.

2. How we use cookies?

We use cookies to improve your experience when you browse our website (for example to show you information that’s relevant to you, based on the sort of web content you’ve looked at before) and to save you time by not having to re-enter your details each time you visit. We also use cookies to see how people interact with our website, so we can make improvements to the website that make it easier to use.

3. Accept or block cookies

You can block any cookies from any website by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, if you block all cookies you may not be able to access all or part of our website. You can also use your browser settings to delete cookies.

For more information about how to delete or disable cookies in your browser please visit the following links; Microsoft Edge, Google Chrome, Mozilla Firefox, Safari, Opera.

If you share the use of a computer, accepting or rejecting the use of cookies may affect all users of that computer. Where a cookie is provided by a third party, you may be able to use that third party’s own guidance to block that cookie.

4. Third party cookies

Cookie Name	Description	Cookie Type	Expiry
Google Analytics 360	Provided by Google Analytics to analyse your interactions with our website. The cookies' collated information regarding your usage of our website is transmitted and stored on a Google server in Ireland. We have activated IP-anonymizing on our website. Therefore, your IP address is truncated by Google. Only in rare exceptions is your IP address transmitted to a Google server in the USA. You can prevent the acquisition and storage of cookies and the transmission of your usage data collated by our website to Google (including your IP address), as well as their processing by Google, by clicking onthis linkand installing the offered browser plugin.	Statistics	Persistent
LinkedIn	Provided by LinkedIn to enable LinkedIn functionalities and preferences and to measure and leverage website audiences and demographics for LinkedIn ad campaigns.	Analytics Advertisement	Persistent
Medallia	Provided by Medallia to help us collect customer feedback. We use a questionnaire which is designed to collect qualitative and quantitative data to assess and analyse how customers or potential customers feel about our brand, product, or service.	Statistics	Persistent
Tealium	Provided by Tealium Tag Management System and used in conjunction with marketing and analysis purposes to manage all tracking tags implemented on our website. Tealium Tag Management System allows us to quickly and easily update tracking codes and related code fragments, commonly known as "tags", on our website and to manage them in a central location.	Statistics	Persistent

5. Accessibility Statement

Zurich LiveWell Services and Solutions Ltd (the “Company”) is committed to making its website accessible to all, in accordance with applicable laws and regulations. This statement offers additional information on the accessibility provided on this website.

This statement applies to content published on the domain: livewell.zurich.com It does not apply to other content, websites, or linked material. 

Compliance status 

This website is partially compliant with technical standard EN 301 549 v.3.2.1 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

The website was last tested on April 29, 2025

The website was tested using:

• Siteimprove automated crawling
• Some internal manual testing on global components
• WCAG 2.1 Color Contrast Checker, Figma Plugin

   

  Preparation of this statement

  This statement was prepared on June 28, 2025.

   

  Feedback

  Updates to our systems and services may occasionally affect accessibility levels. If any aspect becomes inaccessible, please report the issue. The team will review the report and consider necessary adjustments to address the accessibility concern. This reflects our commitment to accessibility.

   

  Non-accessible content

  Despite our best efforts to ensure the accessibility of this Website, we are aware of some limitations, which we are working to fix. Below is a description of known limitations and potential solutions. Please contact us if you encounter an issue not listed below.

  • The Company has some issues with its website in terms of colour and contrast, impacting readability in certain parts.