Rules for GO FOR GOLD

These are the terms and conditions (“Rules”) that apply to the GO FOR GOLD (“Boost”). By participating in the Boost, you accept these Rules and the LiveWell App Terms & Conditions, and confirm you have read and understood the LiveWell Privacy Notice.


The Boost is organised by Zurich LiveWell Services and Solutions Ltd, Talstrasse 83, 8001 Zurich, Switzerland, UID: CHE-155.782.803 ("LiveWell/we/us/our”). The Boost is available to new and existing users of the LiveWell App, aged 18 or over at the time of entry, who are legally resident in Australia, New Zealand, Brazil, Ireland, Italy, Finland, Sweden, Norway, Denmark, Portugal, Spain, Switzerland, United Kingdom, Germany and India. LiveWell reserves the right at any time to require proof of eligibility in such form as LiveWell reasonably considers necessary.


  1. Even if they meet the above criteria, the following persons are not eligible to enter the Boost: (i) any employee or other individual engaged by LiveWell or any of its associated companies; (ii) members of the immediate family and/or household (whether related or not) of any of those individuals; and (iii) anyone else professionally involved or associated with the operation, promotion or administration of the Boost.


  2. There is no payment required to download the LiveWell App or to participate in the Boost.


  3. To participate in the Boost, download (or log in to) the LiveWell App, connect and sync a wearable device (if available) on your smartphone, set up your LiveWell App profile and register with first name, last name and email address, enrol in the Boost (available in the Boost Tab in the LiveWell App, read and accept these Rules, join a team, use the LiveWell App to track the number of steps taken and complete the challenge set for the Boost. The challenge set for this Boost is for each participant to take a total of 150,000 steps (measured by the LiveWell App) before the Boost Deadline. The Boost is open from 00.01 (UCT + 2) 25 July 2024 and the challenge must be completed by no later than 23.59 (UTC + 2) 11 August 2024 (“Boost Deadline”). Each eligible participant who completes the challenge within the relevant timeframe receives the Reward described below.


  4. The “Reward” means 2,500 points added to the participant’s LiveWell account. Points can solely be used to redeem rewards within the rewards section in the LiveWell App. For more information on points and rewards, please refer to the “ZLW Rewards” section in the LiveWell App Terms & Conditions.


  5. There is a maximum of one Reward per person.

  6. The Reward is non-transferable, non-refundable, non-exchangeable and no cash alternative is available. However, if LiveWell considers it appropriate, or if it becomes necessary for reasons beyond LiveWell’s control, a Reward may be varied or swapped for a suitable alternative in LiveWell’s discretion. The Reward is supplied by LiveWell.


  7. The Reward will be added automatically to the successful participant’s LiveWell account once they have successfully completed the challenge within 14 days after the Boost Deadline.


  8. The Boost is in no way sponsored, endorsed, administered by or associated with anyone not named in these Rules, including any social media platform.

  9. Important information about liability: Before taking part in the challenge, each participant must satisfy themselves that they are fit and healthy enough to do so. Each participant takes part in the challenge at their own risk. LiveWell, its employees and directors, and the supplier of the Reward and its respective employees and directors (collectively the “Released Parties”) exclude their liability to the fullest extent permissible by law in relation to: (i) any loss, liability or damage caused by someone other than LiveWell or someone acting under and in accordance with LiveWell direct instructions; (ii) any loss, liability or damage caused by any event or circumstance beyond LiveWell’s reasonable control; (iii) any loss of profits or revenue, loss of anticipated savings or loss of goodwill; (iv) any error in or unavailability of the LiveWell App or website or any component thereof; or (v) any participant’s participation in the challenge. However, nothing in these Rules is intended to exclude our liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter for which it would be illegal for us to limit or exclude our liability.


  10. Without limiting the options available to us, we reserve the right at any time to disqualify entries or participants that we regard as being in breach of these Rules, any applicable laws, any terms and conditions referred to in these Rules or the spirit of the Boost. We reserve the right to vary, suspend or cancel the Boost and/or these Rules if we consider it necessary or appropriate to do so, including if there is any actual or anticipated breach of applicable law or if variation, suspension or cancellation is necessary or appropriate due to an event outside LiveWell’s reasonable control. Any attempt to damage or undermine the content or legitimate operation of the Boost is prohibited and may also be a violation of criminal and/or civil laws. LiveWell reserves all its rights and remedies to deal with breaches or suspected breaches of this rule including, without limitation, to exclude any participant believed to be associated with such activity.


  11. If any part of these Rules is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the rest of these Rules will not be affected. LiveWell’s failure to enforce any term of these Rules will not constitute a waiver of that provision. To the extent permissible by law, if there is a dispute about the Boost or these Rules, LiveWell’s decisions are final. If there is a dispute between these Rules and any other document referred to in these Rules, these Rules take precedence to the extent necessary to resolve the conflict.


  12. The Boost and these Rules are governed by Swiss law without reference to its principles of conflicts of laws, and any disputes arising in connection with them shall be subject to the non-exclusive jurisdiction of the courts of Zurich (city) Switzerland. Notwithstanding the foregoing, you retain the benefit of any mandatory protections given to you by the laws of the country in which you live, which also means that in this case you may bring a claim in the courts of the country in which you live, or before an alternative dispute resolution body. For example, if you are a resident of any European Union country or the United Kingdom the governing law and forum shall be the laws and courts of your usual place of residence.


  13. Participants acknowledge that any personal data processed in connection with the Boost will be processed in accordance with the LiveWell Privacy Notice, except LiveWell received explicit consent otherwise.


  14. Enquiries about the Boost can be sent to LiveWell at: